Returns & Exchanges

At Positive Grid, we stand by our gear and want you to be completely satisfied with your purchase. If you're not thrilled with your new equipment, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center to submit a return request with your order number and the reason for the return.

• 2.
  Package Your Gear

  Securely pack your item in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund back to your original payment method within 7-10 business days.